Professional Attributes
Driven professional with broad technical skill set.
Ability to effectively work with customers, design team, and other developers to bring web pages to completion
with full accuracy and efficiency. Avid learner who is constantly in pursuit of mastering newly emerging technologies.
Recipient of numerous awards for customer service and first service call resolution.
Core Qualifications
- Fourteen years experience in the tech industry
- Advanced knowledge of web languages and frameworks including HTML5, CSS3, PHP, jQuery, JavaScript, Bootstrap, and Web DB
- Broad understanding of networking services such as DNS, DHCP, VPN, VOIP, SSL, SSH, OSI Model, and TCP/IP protocols and applications
- Extensive knowledge Windows, Mac, Linux, IOS, and Android operating systems
- Well versed in MS Office Suite, Cisco IOS, Putty, WireShark, GitHub, node.js, bower, sublime text, coffeecup software, photoshop and GIMP
Experience
Cox Communications Tempe, AZ October '08 - January '15
Telecommunications Technician
- Installation, troubleshooting, and repair of voice, data and video circuits
- Mastered advanced equipment including: DSAM, optical power meter, JDSU-smartID, Wireshark/network analyzer,
Wifi Analyzer, TV-90, TEMPO-sidekick, RF meter, and a wide varity of Windows and Android based software
platforms to efficiently diagnose and repair digital and analog circuits
- Place and troubleshoot catagory 5, 6, fiber optic, and coaxial cabling
- Design and implement networking solutions using routers, switches, access points, and range extenders
AT&T Michigan City, IN July '01-July '08
Telecommunications Technician
- Installation and repair of voice and data circuits
- Utilized test equipment including: Sidekick, TDR, volt/ohm meter, buried cable fault locator,
oscilloscope, optical power meter, IFD laptop computer, and load coil detector
- Implemented both wired and wireless residential and commercial TCP/IP networks
- Installed Centrex, Ground Start, T1, T3, 56k, DSL, and multiple levels of broadband services
- Ascertained and executed work strategies through utilizing data collected within WAFA, TURKS, blueprints, and cable maps